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Security
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Preventing online frauds |
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Fake websites |
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Customers are reminded to be
vigilant of any fraudulent websites
which seek to pass off as www.boci.com.hk |
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Do not disclose your online
account or personal information
unless you are completely sure
that you are connected to www.boci.com.hk |
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Do not open e-mails from unknown
sources or follow any suspicious
URL links in the emails. Do not
enter into suspicious websites. |
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You should type in the web
address of BOC Credit Card (International)
Ltd ("Card Company")
(www.boci.com.hk) into the browser
address bar. |
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Phishing
emails |
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Using 'Online Services' |
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Online Services provides various security measures
to protect your financial information:
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We strongly
suggest you adopt the following measures
to ensure safety when using the online
financial serviceˇG |
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Properly set up and keep
your personal password:
- Create a password with
more than 6 characters containing
a combination of both random
letters and numbers.
- Do not use easy-to-guess
numbers or words as your password,
such as your birthday, ID
card numbers, telephone numbers,
names or other personal information
that can be easily accessed.
- You should avoid using your
online services password as
your password for other services
such as your online account,
bank account, emails etc.
- Do not disclose your Online Services or other online
financial service password
to anyone (including card
center and bank staff and
police).
- Please memorise the password.
If you write down the password,
please keep it in a safe place
away from the User ID and
account number.
- Change your password regularly.
For the sake of your information
security, if your password
has not been changed for more
than 90 days, our system will
remind you automatically.
- If you suspect your password
has been disclosed, please
inform us immediately.
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Do not share your account with
other people. |
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Do not access Online Services
from a shared computer in public
(such as cyber cafe, internet
bar, libraries, etc.) |
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Remember to keep your transaction
records. When you have completed
your online transaction, note
down the reference numbers or
transaction numbers. You can also
make a print copy or save it as
a file for future reference. |
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You can click the lock or the
key below the browser to check
the certificate to ensure that
you are connected to the Online Services. |
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Do not use links embedded in
emails to access Online Services.
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Close other browser windows
before accessing Online Services.
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Do not leave your computer unattended
before logging off from the online
banking service. Every time when
you finish using the Online Services, you must click the 'Logoff'
button to exit the system. |
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Remember to turn off the "automatic
completion" of your browser
and the "file and print share"
function of your Windows to prevent
others from retrieving your personal
information, including password,
via the network or public computers
that can get access to the online
banking service. |
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Protecting your computer |
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You may
consider to adopt the following measures
to protect your personal computerˇG |
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Avoid letting other people
use your personal computer. You
should set your personal password
for your personal computer if
needed. |
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Install a firewall system and
anti-virus software. |
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Regularly download and install
updates and patches for your anti-virus
software, computer operation system
and browser. |
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Do not use computer software
or programmes that are illegal,
unreliable or from a suspicious
source. |
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Keep safely all the devices
for accessing the online financial
service, such as ATM card, smart
card with digital certificate,
other storage media, PIN etc.
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Consider using cryptography
to protect sensitive data before
transmitting it through a public
network or the internet. |
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Have your system and data backed
up regularly and kept properly.
The safest and the most effective
way to recover your lost data
is with back up files. |
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Perform transactions with renowned
or reliable online stores only.
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Heed all security hints provided
by this website regularly. |
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"SMS Alert" service |
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"To better protect our customers, BOC Credit Card (International) Ltd is pleased to
announce a free "SMS Alert" service for Platinum, Titanium and Gold cardholders. Effective
from November 2008 whenever you use your credit card, our alert system will evaluate the
transaction. A SMS message will be sent to your cell phone if deemed appropriate. If you
cannot recognize the transaction as your own, please immediately call our 24-hour
customer service hotline: 2853 8828.If you have
changed your mobile number or wish to re-confirm your number on record with us, please
complete the amendment form and fax to 2296 7468. |
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Two-factor Authentication Devices |
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BOC Credit Card provides e-certificates and SMS-based One-time Password (OTP) for enhanced identity verification through two-factor authentication before you conduct high-risk transactions online. If you use the SMS-based OTP service, please note the following items:
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With effect from 31 October 2011, our SMS-based OTP will be sent only to your mobile phone number registered with our company. SMS-based OTP will not be forwarded to any other phone number even if you have enabled the "SMS Forwarding Service" provided by the mobile phone service providers in Hong Kong. |
You are advised to check carefully the transaction details given in the OTP SMS for two-factor authentication against the transaction to be conducted by you via the Internet platform. Please do not input your OTP at any webpage in case of any doubt. |
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| Should you have any question in respect
of the above security warning, please call
BOC Credit Card 24-hour Customer Service HotlineˇG(852)2853
8828 |
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