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Card Marketing Manager |
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Responsibilities |
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Participate in formulation & implementation of marketing strategies and programs to grow the profitability of credit cards |
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Plan, develop, implement and evaluate marketing programs to achieve the assigned business target |
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Maximize the business opportunities in partners' customer database via various cross-sell and joint promotion programs |
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Analyze market research and customer behaviors on products and provide recommendation to maximize profitability |
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Propose new card product and marketing campaigns to increase market penetration |
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Work closely with various partners to plan and implement the launching of new initiatives |
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Drive both internal and external parties to ensure smooth implementation of marketing programs |
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Requirements: |
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Degree holder in Marketing or Business related disciplines |
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Minimum 5 years experience in marketing function, preferably with card marketing experience. |
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Strong business acumen with excellent project management and problem solving skills |
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Customer focused with good communication and interpersonal skills |
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Marketing Manager, Fee Income Product |
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Responsibilities |
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Assist business growth and decision management by data mining and analytical skill |
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Support in different compliance-related projects |
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Develop and implement effective pricing strategies to maximize company return |
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Work as a business owner to ensure smooth execution of marketing campaigns and clear communication to both internal and external parties |
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Requirements: |
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University Graduate |
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Minimum 8 years or above solid marketing experience in banking/credit card industry |
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Strong analytical mind and able to handle vast volume of data |
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Highly organized, independent with strong initiative |
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Fast thinking with creative and determined mind |
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Excellent interpersonal, communication & presentation skills |
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Contract Marketing Officer |
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Responsibilities |
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Support the team in roll out of different kinds of marketing campaigns |
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Liaise with merchant partners for lining-up various merchant offers regularly |
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Develop full range of ATL and BTL marketing materials by working with Adv. Agency and vendors |
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Handle marketing proposal, merchant agreement and internal UR & fulfillment process |
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Monitor the program result and report to supervisor regularly |
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Conduct marketing survey and prepare competitor analysis |
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Requirements: |
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Degree holder in Marketing, Business Administration or related discipline |
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At least 2 years' relevant working experience in marketing |
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Previously working in banking / credit card industry is advantage |
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Proficiency in MS Word, Excel, PowerPoint and Chinese Word Processing |
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Good written and spoken Chinese and English |
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Immediate available is preferred |
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| ** Fresh graduate will also be considered* |
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Control Manager (Quality Assurance) (Consumer Loans) |
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Responsibilities |
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Promote the culture of risk awareness and develop checking mechanism on daily sales process |
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Internal investigation for workflow leakage |
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Coordinate and liaise with internal departments and follow up on regulatory issues |
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Provide guidance and advice on the management of operation and sales control |
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Prepare monthly and quarterly report and self-assessment on legal, compliance & control related matters |
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Liaise with Customer Service Department on customer complaints |
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Liaise with related parties on legal and compliance matters |
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Perform risk assessment and analysis for reporting to senior management |
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Requirements: |
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University degree holder or above in Business Administration or related disciplines |
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At least 4 years of relevant experience in bank or financial institutions |
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Strong knowledge of consumer loan products and related regulations |
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Excellent analytical and problem solving skills with the ability to recommend practical solutions to complex problems |
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Excellent communication and interpersonal skills |
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Operation Optimization Manager (Consumer Loans) |
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Responsibilities |
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Responsible for planning, implementation and management of company related projects and other ad-hoc projects as assigned |
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Streamline workflow and prepare proposals and procedurals manuals |
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Develop and monitor compliance to ensure that the company's operation are in compliance with statutory, regulatory and internal requirements |
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Coordinate with various parties to design guidelines, workflow, system and training for product development or enhancement |
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Requirements: |
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Degree holder of Business Administration or related disciplines |
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Minimum 4 years relevant working experience, preferably in banking/financial industry |
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Experience in service quality control and workflow management |
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Good knowledge of consumer loan products and familiar with the rules and regulations of banking industry |
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Organized, mature and detail-minded |
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Able to work under pressure as well as to complete tasks on schedule |
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Good command of written and spoken English and Chinese (including Mandarin) |
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Excellent presentation, communication and interpersonal skills |
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Product Development Manager (Consumer Loans) |
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Responsibilities |
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Manage and maintain product strategies and features according to needs of different customer segments, with the ultimate objective to enhance profit contribution |
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Establish and execute product and business planning of the department |
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Design and monitor sales plans |
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Enhance product image and quality |
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Ensure compliance to requirements of Legal and Regulatory bodies |
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Modulate product features and pricing with response to the dynamic market conditions |
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Act as an effective driver to co-ordinate the related parties, including credit risk, operation and channels to ensure efficient and effective implementation of planned initiatives |
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Requirements: |
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Degree holder in Business Administration, Marketing, Finance or related disciplines |
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Minimum 3 - 5 years relevant working experience, preferably in banking/ financial institutions, but not a must |
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Solid project management or product development knowledge and experience |
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Tough-minded, highly flexible and determine to deliver assigned business targets |
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Creative, sensitive to the market change and analytical |
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Think win-win, be positive and proactive under stressful situations |
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Independent and able to manage multiple tasks & meet with tight deadlines |
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Excellent communication and interpersonal skills |
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Sales Manager - Alliance (Consumer Loans) |
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Responsibilities |
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Lead the alliance sales team to approach companies and associations for business opportunities |
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Promote consumer loans products to potential organizations |
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Liaise with corporate clients to achieve sales target |
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Build up and maintain a good relationship with corporate clients |
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Requirements: |
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Degree holder in Business Administration or related disciplines |
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Minimum 4 years relevant experience, preferably with exposure to SME or merchant sales |
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Familiar with consumer loans products an advantage |
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Highly organized, aggressive and with strong leadership |
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Excellent communication, interpersonal, negotiation and influencing skills |
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Sales Optimization Manager (Consumer Loan) |
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Responsibilities |
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Build strong partnerships with BOC Group CHANNEL / Sales Management Team to explore new business opportunities |
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Formulate and execute consumer loans development projects to achieve business targets |
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Prepare report on projects progress to senior management |
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Requirements: |
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Degree holder in Business Administration or related disciplines |
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Minimum 3 years relevant experience in banking / financial industry |
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Familiar with consumer loan business, preferably with relevant project management experience |
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Strong in sales and people management |
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Excellent communication, interpersonal and organization skills |
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Contract Senior Portfolio Officer |
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Responsibilities |
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Collaborate customer segmentation monitoring and provide analysis to identify risks and opportunities to improve business profitability |
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Support regular and routine performance reports such as sales and call lead performance reports |
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Conduct portfolio review and marketing campaign review and provide insightful recommendations and findings |
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Manage call lead generation and assignment to ensure optimal efficiency and effectiveness |
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Support other irregular requests through data extraction |
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Requirements: |
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Degree holder in Statistics, Quantitative Analysis or relevant disciplines |
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At least 2 years of relevant experience in market and product analysis, preferably gained from banking / financial institutions |
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Good knowledge of SAS and other statistical tools |
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Excellent communication, interpersonal, analytical and report writing skills |
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Excellent command of spoken and written English and Chinese (including Mandarin) |
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Contract Senior Business Optimization Officer |
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Responsibilities |
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Lead and implement projects to ensure the timeliness and quality of deliverables |
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Manage project processes, documentation and progress reporting |
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Identify opportunities on system improvement |
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Perform User Acceptance Test |
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Requirements: |
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Degree holder in Business Administration or related disciplines |
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Minimum 2 years relevant working experience, preferably in banking / financial institutions |
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Experience in Credit Card/ Loan/ e-Channel related will be an advantage |
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Solid experience in system development and good knowledge of consumer loans products |
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Strong communication, interpersonal and presentation skills |
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Contract Operation Officer |
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Responsibilities |
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Coordinate with internal departments to design and formulate end-to-end workflows, and manage new workflow implementation |
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Review & streamline operation procedures |
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Coordinate and liaise with internal departments and follow-up on regulatory issues |
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Review and update internal control policies and procedures to ensure compliance with all applicable regulatory requirements and internal policies of the Group |
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Participate in projects |
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Requirements: |
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Degree holder in Operations Management, Project Management, Business Administration or related disciplines |
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Minimum 2 years relevant working experience, preferably in banking / financial institutions |
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Solid experience in workflow design and good knowledge of consumer loans products |
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Familiar with rules and regulations of banking industry |
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Organised, mature, detail minded and good team player |
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Hardworking, responsible and able to work under pressure |
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Contract Assistant Sales Control Officer |
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Responsibilities |
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Perform documentation and phone record checking on Consumer Loan applications; ensure the applications are complied with related regulations |
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Conduct sales compliance checking and report the findings to the management |
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Requirements: |
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F.5 or above |
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Minimum 3 years relevant working experience, preferably in banking / financial institutions |
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Proficiency in MS Word (including Chinese input) |
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Assistant Customer Services Officer (Credit Control Department) |
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Responsibilities |
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Answer customers enquiries and follow up delinquent accounts |
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Handle customers' complaints |
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Assist in credit control policy |
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Perform general clerical duties |
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Requirements: |
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F.5 graduate or above with banking / customer services experience |
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Knowledge of credit card business and related regulations an advantage |
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Able to work independently |
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Good communication and negotiation skills |
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Manager, Credit Control Department |
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Responsibilities |
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Perform analysis and review on consumer loan portfolio |
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Prepare periodic management report and presentation on asset quality |
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Participate in formulation and revision of credit control policies and procedures |
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Responsible for annual budgeting and periodical tracking |
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Work effectively with counterparts on credit control related issues |
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Requirements: |
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Degree or above in Business Administration, Finance or related discipline |
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Minimum 5 years solid experience in portfolio or credit risk management, preferably in financial institution |
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Good knowledge of consumer loan products |
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Excellent communication, analytical and presentation skills |
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Familiar with Basel II requirement preferred |
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Senior Credit Officer/Credit Officer |
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Responsibilities |
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Perform credit assessment on consumer loans and credit card in accordance with credit policy |
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Conduct regular credit reviews to maintain a healthy portfolio |
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Ensure turnaround time within the service standard |
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Requirements: |
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Degree holder in Business Administration or related disciplines |
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1 to 2 years' solid experience in unsecured loan or credit card approval |
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In-depth knowledge of loan documentation, procedures and application processing |
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Independent, detail-oriented, and able to work under pressure |
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Contract Clerk (1 year renewable contract) |
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Responsibilities |
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Perform general clerical duties including data input and verification |
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Perform phone checking and collect information from customers |
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Requirements: |
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Form 5 level |
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Proficient in English & Chinese word processing |
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Good communication and interpersonal skills |
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Responsible, hardworking and able to work independently |
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Immediate availability preferred |
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Senior Customer Relations Officer |
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Responsibilities |
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Conduct customer relations and retention programs to enhance customer satisfaction and loyalty |
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Handle customer complaints to ensure a high standard of customer service |
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Formulate solutions for customer complaints, identify critical issues and initiate preventive measures for potential problem areas |
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Manage service enhancement initiatives by liaising with internal and external parties for workflow improvement |
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Prepare analysis reports for management's review |
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Requirements: |
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University graduate in Business Administration, Marketing, Communications or relevant disciplines |
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Minimum 5 years' relevant working experience in banking industry, candidates with less experience will be considered for the post of Customer Relations Officer |
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Hands on experience in handling verbal and written customer complaints |
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Knowledge of card products and operations an advantage |
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Customer oriented with good interpersonal skills |
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Self-initiated and able to work independently |
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Contract Customer Services Officer |
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Responsibilities |
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Handle customer enquiries to ensure good service delivery to our cardholders |
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Communicate with both internal and external parties to ensure customers' service requests are fulfilled |
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To prepare statistics and analysis reports |
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To handle ad-hoc projects as assigned from time to time |
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Requirements: |
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Degree holder or equivalent |
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Minimum 3 years' relevant working experience, preferably in banking / credit card business |
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Knowledge in card products, systems and operations an advantage |
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Customer oriented with good interpersonal skills |
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Fluent in English and Putunghua is a must |
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Immediate availability preferred |
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Contract Customer Services Clerk |
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Responsibilities |
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Provide administrative support and data input in daily operation of customer services team |
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Handle customer enquiries and proactively follow up with related parties |
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Prepare statistics reportss |
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Handle ad-hoc tasks as assigned |
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Requirements: |
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Form 7 graduate or above |
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Minimum 1 year relevant working experience, knowledge and experience in credit card products an advantage |
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Customer oriented with good interpersonal skills |
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Proficient in English and Putunghua |
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Competent in MS Office applications |
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Immediate availability preferred |
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Contract Analyst Programmer/Programmer (Mainframe) |
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Responsibilities |
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As an Analyst Programmer responsible for programming, testing, and user support |
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System analysis, development & maintenance on IBM mainframe z/OS platform |
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User liaison in requirement collection for credit card and consumer loan products |
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Requirements: |
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Degree holder in Computer Science, Information Technology, Information Systems or related qualifications |
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At least 1 year hands-on experience in CICS COBOL / JCL / VSAM is required |
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Knowledge of mainframe development tools, e.g. FILEAID and ENDEVOR is a plus |
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Analytical and problem solving skills, well organized and self-motivated |
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Good writing and verbal communication skills |
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Work under pressure of meeting deadlines |
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Candidates with less experience can be considered as programmer |
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| ** Fresh graduate will also be considered* |
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Contract MIS Analyst Programmer |
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Responsibilities |
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Developing and maintaining ETL (Extract, Transform, Load) tasks to support data warehouse and data marts |
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Designing and maintaining data warehousing infrastructure |
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Data modeling and mapping to source systems and data cleansing/validation rules |
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Co-ordinate with business users on data cleansing and data reconciliation activities |
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Requirements: |
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Bachelor's degree in Computer Sciences/Information Technology/Statistics or any other related disciplines |
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3 - 5 years experience in building and implementing data warehouses, preferably using SAS |
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Sound knowledge of data models and ETL processes |
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Strong data manipulation skills |
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Strong analytical background |
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Ability to work under pressure and deliver to tight deadlines |
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Knowledge of SAS Data Steps, SQL and SAS Macro will be a definite advantage |
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Experience in shell script writing will be an advantage |
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| ** Candidate with less experience will be considered for the position of Contract MIS Programmer |
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Business Analyst |
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Responsibilities |
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Serve as the expert in data knowledge and processing |
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Implement zero error tolerance mandates and ensure accurate and timely delivery of reports |
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Provide management information by using SAS and/or other analytic tools |
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Support various analysis through data extraction, segmentation analysis and management report |
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Identify various approaches of segmentation model development through effective exploitation of massive databases |
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Requirements: |
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Degree holder in Business Administration, Statistics, Information System or related disciplines |
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Minimum 2 years experience in database management, information analysis and exploitation in financial institution |
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Solid experience in customer-related analytics |
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Strong technical skills in data retrieval software and database management software such as SAS programming and SQL |
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Highly numerate, analytical, logical |
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Independent, self-motivated and a good team player |
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Business Analysis Manager |
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Responsibilities |
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Act as a bridge between business users and technical developers |
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Participate in workflow design, new product development and process re-engineering projects |
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Responsible for the preparation of User Requirements, defining system functions |
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Responsible for the preparation and execution of User Acceptance Test |
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Responsible for the preparation and conduction of User Training |
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Requirements: |
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Degree holder in Business, Information System, or related disciplines |
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Minimum 5 years relevant working experience, preferably in banking/financial industry |
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Experience in collecting user requirements, preparing test plan, performing UAT and conducting user training. |
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Good knowledge of credit card products and consumer loan products |
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Organized, mature and detail-minded |
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Able to work under pressure as well as to complete tasks on schedule |
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Excellent presentation, communication and interpersonal skills |
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Marketing Manager (Global Business) |
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Responsibilities |
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Develop and drive effective marketing and image building programs to achieve business goals |
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Manage product profitability to ensure business returns |
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Formulate, implement and monitor marketing programs / events to stimulate usage, spending and customer loyalty to achieve business target |
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Manage card customer portfolio and derive appropriate segmented programs to generate account receivables and maximize portfolio profitability |
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Liaise with various external parties and organizations to provide special offers and value-added services to cardholders |
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Conduct regular benchmarking study to monitor market trend and propose corresponding actions to maintain competitive position |
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Manage with agencies, vendors and internal departments to ensure smooth running of programs |
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Requirements: |
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Degree holder in Marketing, Business Studies or related disciplines |
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Minimum 4 years solid working experience in credit card marketing in financial institutions, preferably with credit card marketing experience |
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Sales and marketing experience in the Mainland market is a definite advantage |
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Self-initiative, creative, outgoing, with good analytical and commercial business sense |
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Excellent interpersonal, coordination, negotiation and project management skills |
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Occasional travel to mainland China is required |
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Senior Product Development Manager |
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Responsibilities |
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Identify and introduce new products and services to meet business objectives |
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Manage different kinds of credit card and e-commerce related products from design to implementation |
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Evaluate market requirements to determine product specifications, pricing policies and be fully responsible for new product development |
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Develop and drive effective programs on card product development in various oversea markets |
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Lead subordinates on project implementation |
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Requirements: |
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Degree holder in Marketing, Communications, Economic or related disciplines |
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Minimum 5 years working experience in banking/financial products sector; knowledge in credit card business is an advantage |
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High initiative and strong project management |
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Able to work independently and handle multitasks |
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Creative and business minded with excellent marketing skills |
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Excellent communication, interpersonal and presentation skills |
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| ** Candidates with less experience will be considered for the position of Product Development Manager |
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Assistant Card Product Analysis Manager (Contract) |
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Responsibilities |
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Work closely with card product managers to provide card product management supports aimed to improve products competitiveness |
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Conduct product performance related analytics |
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Analyze business needs and areas for product development |
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Support the formulation of new strategies and procedures that ensure higher quality products |
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Requirements: |
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Degree holder or above in Business Administration or related disciplines |
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Minimum 3 years relevant working experience, preferably in banking and business analysis areas |
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Good knowledge of card products and related regulations |
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Innovative, with remarkable analytical and problem solving skills |
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Good interpersonal and communication skills |
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Good command of written and spoken English and Chinese, proficiency in Mandarin is an advantage |
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| ** Candidate with less experience will be considered for the position of Card Product Analysis Officer |
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Contract Product Development Officer |
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Responsibilities |
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Assist to develop credit card related products & services from designs to implementation |
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Evaluate market requirements to determine product specifications |
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Requirements: |
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Degree holder in Business Administration, Marketing, IT or Information Systems or related disciplines |
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Minimum 1 year working experience preferably with exposures to credit card or retail banking business |
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Strong communication, and interpersonal skills |
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Able to work under pressure |
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Contract Analyst Programmer, SINO |
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Responsibilities |
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Responsible for applications development, enhancement and maintenance |
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Requirements: |
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Degree in Computer Science or related disciplines |
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Familiar with Windows and Solaris platforms |
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At least 2 years solid experience in application development using Java, EJB, JSP, Applet, MySQL, JBOSS, Tomcat |
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Experience on real time financial system and Flash ActionScript Programming are advantages |
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Good interpersonal and communication skill |
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| Applicants for the above positions must be proficient in spoken & written Chinese (including Mandarin) & English, and be competent in MS Office applications. |
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Attractive
remuneration packages will be
offered to suitable candidates.
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Interested
parties please send full resume
with present and expected salary
to Human
Resources Department, 20/F BOC
Credit Card Centre, 68 Connaught
Road West, H.K. (Please
quote Ref. no.) OR email to
recruit@boci.com.hk. |
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*Candidates who have submitted their applications
in recent two months need not apply again.
*Personal Data collected will be used for
recruitment purposes only. Applicants who
do not hear from us within 4 weeks may consider
their applications unsuccessful and their
data will be destroyed within 3 months of
receipt.
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