FAQ   Q1. What are the system requirements to use Submit Document Service?     Q2. What type of image formats are accepted for Submit Document Service?     Q3. Where can I find the link for Submit Document Service for Personal Loans Application?     Q4. If I am overseas, can I still use this service?     Q5. What is the maximum number of document I can upload each time?     Q6. I apply personal loan through other channel, can I also submit the document via online?     Q7. Can I cancel the document upload while it is in progress?     Q8. How can I know if the document is successfully uploaded?     Q9. If the internet connection is unintentionally terminated while upload is in progress, what should I do? Do I have to upload all the documents again?     Q10. Any Service hour of Submit Document Service?         A1: We use Extended Validation ("EV") SSL Certificate to allow customers to verify the authenticity of our websites by checking the address bar of your browser. The address bar is green for browsers of Microsoft Internet Explorer Version 7 or above which is one of the security features of EV SSL. For browers of Microsoft Internet Explorer, you can also check the certification details, including the validity date of the certificate and the following information, by clicking the "security lock" icon at the login page of our internet banking service. Please note that the layouts may be different for different browser versions. For details on the EV SSL Certificate, please refer to the website of Verisign, the issuer of the certificate.             A2: JPG and TIF file formats are accepted. The file size must not exceed 3 MB (a maximum of 25MB for 8 files). The image resolution of supporting document(s) should be 200dpi or above.             A3: You can find the "Submit Document" link under the " Express Cash" section on our Internet Banking menu.             A4: You can still use this service when you are overseas.             A5: You can upload maximum 8 files each time. The file size must not exceed 3 MB for each file.             A6: Yes, you can use this service to submit the supporting document(s) even you apply personal loan through other channel.             A7: No, you cannot cancel the document upload while it is in progress.             A8: You will receive a confirmation page listed the reference number of the document upon successfully upload.             A9: Yes, please upload all the documents again as our Internet Banking will not receive the documents if there is any problem in the internet connection during the upload process.             A10: Our Submit Document Service support Monday to Sunday with 24hours (Excepted System Maintenance hour).