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Home > Customer Service > Emergency Card Replacement

Emergency Card Replacement
 
Emergency card replacement in Hong Kong and overseas
 
 
Emergency card replacement in Hong Kong and overseas
 
 

If your credit card is lost or stolen, please inform us immediately by phone at (852) 2544 2222, telex at 62255 or fax at (852)2541 5415 (24-hour service), and follow up with a written notice for confirmation. Upon our receipt of your loss report, you will not be liable for any loss incurred due to the fraudulent use of your card.

In the event that you lose your BOC Credit Card overseas, you may report the loss and apply for a replacement card at local banks displaying the VISA or MasterCard logos, or by calling the international emergency assistance or lost card reporting hotline (COLLECT CALL). This service is free of charge.

Worldwide Emergency Card Replacement Service for Lost CardˇG
VISA Card International OrganisationˇGGlobal toll-free call 1-443 641 2004
MasterCard International OrganisationˇGGlobal toll-free call 1-636-722-7111
 
 
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