BOC Credit Card (International) Ltd. - 24-hour Customer Service Hotline Operation Guide

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24-hour Customer Service Hotline Operation Guide

Please Dial 2853 8828 （Effective Date: Dec, 2008）

Please Select Language

	1 Cantonese
	2 Mandarin
	3 English

Prepaid Card Cardholder, press *
(Enter Prepaid Card number and Card Expiry Date)

[ Instant Broadcast On : ]
Available Balance
1 Enquire Another Prepaid Card
2 Prepaid Card Promotion Details
0 Contact Customer Service Representatives

BOC Credit Card Cardholder
(Enter Credit Card and ID Card Number)

1 Account Balance, Credit card Annual fee, Payment Record or Method Enquiry

[ Instant Broadcast On : ]
Account Balance, Available Purchase Limit, Statement Date, Statement Balance, Minimum Payment & Statement Due Date
1 Enquire Payment Record
2 Statement Request
3 Payment Method Enquiry
4 Enquire Outstanding Installment Amount
5 Credit Card Annual Fee
0 Contact Customer Service Representatives

2 Apply for Cash Installment, Statement Installment, Balance Transfer or Cash Before Card Service

1 To apply for Cash Installments
2 To apply for Statement Installments
3 To apply for Balance Transfer
4 To apply for Cash Before Card

3 Gift Point Redemption Program or Welcome Gift Status Enquiry

[ Instant Broadcast On : ]
Available Gift Point, Gift Point Accumulated Date, Redemption Expiry Date & Total Available Gift Point
1 Gift Redemption, Redemption Status Enquiry And Fax Request
2 New Card Welcome Gift Status Enquiry
3 Mileage Program
4 To Redeem Gift Points to Exchange Air Mileage
0 Contact Customer Service Representatives

4 Change ATM Language, Change Cash Advance Function, Adjust Credit Card Limit , Enable or Disable Interactive Voice Response Enquiry Function

1	To Change ATM Language Option
2	To Change Credit Card Cash Advance Function
3	To Adjust Credit Card Limit
4	To Enable Or Disable The Interactive Voice Response Enquiry Function

5 Enquiry and Fax Request on Instant Rewards Program

1 Your Reward Record Of Instant Rewards Program
2 Instant Rewards Program Promotion Details
3 Request Fax of Instant Rewards Program Promotion Details
0 Contact Customer Service Representatives

6 Online Service, Octopus Card Automatic Add-Value or Other Credit Card Service

1 Online Service Enquiry
2 Internet Shopping Service
3 Octopus Card Automatic Add-value Service
4 Global Emergency Service
5 Channel For Sharing Comments
0 Contact Customer Service Representatives

7 Fax Request

01	Cardholder Information Amendment Form
02	Mileage Program Enrollment Form
03	Gift Redemption Form And Gift Information
04	Octopus Card Automatic Add-Value Application Form
05	Credit Card Application Form
06	BOC Credit Card And Express Cash Card Direct Debit Authorization Form
07	BOC RMB Credit Card Direct Debit Authorization Form
08	Request Refund Form
09	Hotline Services Form
10	Credit Card Services Fee
11	Customer Opinion Form
12	Credit Card Balance Transfer Or Cash Before Card Application Form
13	Express Cash Card Balance Transfer Or Cash Before Card Application Form

BOC Express Cash Installment Loan Enquiry, press 2

Non BOC Credit Card Cardholder
（Press # sign）

1 Credit Card Application Status, Application Procedure and Fax Request

1 Credit Card Application Status
2 Credit Card Application Procedure
3 Request For Credit Card Application Form
0 Contact Customer Service Representatives

2 Apply for Cash Installment, Statement Installment, Balance Transfer or Cash Before Card Service

1 To Apply For Cash Installments
2 To Apply For Statement Installments
3 To Apply For Balance Transfer
4 To Apply For Cash Before Card

3 Online Service, Octopus Card Automatic
Add-Value and Other Credit Card Service

1 Online Service Enquiry
2 Internet Shopping Service
3 Octopus Card Automatic Add-value Service
4 Global Emergency Service
5 Channel for Sharing Comments
0 Contact Customer Service Representatives

4 Credit Card Annual Fee

5 Change Card Collection Location

7 Fax Request

01	Cardholder Information Amendment Form
02	Mileage Program Enrollment Form
03	Gift Redemption Form And Gift Information
04	Octopus Card Automatic Add-value Application Form
05	Credit Card Application Form
06	BOC Credit Card And Express Cash Card Direct Debit Authorization Form
07	BOC RMB Credit Card Direct Debit Authorization Form
08	Request Refund Form
09	Hotline Services Form
10	Credit Card Services Fee
11	Customer Opinion Form
12	Credit Card Balance Transfer Or Cash Before Card Application Form
13	Express Cash Card Balance Transfer Or Cash Before Card Application Form

Useful Keys

	7 Enquire Another Card
	8 Repeat Information
	9 Return To Main Menu
	0 Contact CSR
	# To Exit

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