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Enquiry Hotlines
 
Card Activation Procedures
General Enquiry
Fax Line
Lost Card Reporting
Worldwide Emergency Card Replacement Service for Lost Card
 
 
Card Activation Procedures
 
 
The card is suspended until activated. Please click here visit our website processing now or call our 24-Hour Card Activation Hotline (852) 2104 9222.

Select language:
 
- Press (1) for Cantonese
- Press (2) for Mandarin
- Press (3) for English
Following the instructions to input the information required for verification.
Main and Additional cardholders must activate their cards individually.
 
 
General Enquiry
 
 
24-hour Customer Services Hotline : (852)2853 8828
24-hour Promotion Hotline : (852) 2108 3288
24-hour Platinum Card Customer Services Hotline : (852) 2581 5188
BOC Credit Card (Macau) Customer Services Hotline : (853) 8988 9933
 
 
Fax Line
 
 
Replenish Supporting Document for New Application / Additional Card Fax line : (852) 2589 4810
Credit Limit Adjustment Service Fax line : (852) 2589 4811
Online / Additional card Application Fax line : (852) 2589 4814
Replenish Supporting Document for Corporate Card Application Fax line : (852) 2589 4825
New Card Acquisition Fax line : (852) 2589 4826
 
 
Lost Card Reporting
 
 

24-hour lost card reporting hotline in Hong Kong: (852) 2544 2222

 
 
Worldwide Emergency Card Replacement Service for Lost Card
 
 
VISA Global Customer Assistant Service Hotline : 1-303-967-1090
MasterCard Global ServiceTM Emergency Number: 1-636-722-7111
 
 
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