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About BOC Credit Card 'MasterCard
SecureCode' service |
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| Q |
What is BOC Credit Card
'MasterCard SecureCode' service? |
| A |
BOC Credit Card "Verified by VISA "
is a newly launched, secure and easy-to-use
online payment service jointly offered by
BOC Credit Card and VISA International. Simply
by registering and creating your personal
message and password, you can shop at any
online merchants that accept "Verified
by VISA". All you need to do is to enter
your personal password to invoke the verification
process - in the same way as you enter a PIN
when withdrawing cash at an ATM. With the
use of "Verified by VISA " service,
your online transactions will be safer. |
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| Q |
Is it necessary for
me to apply for a new BOC VISA Credit Card
in order to use 'MasterCard SecureCode' service? |
| A |
If you are already a BOC VISA Credit Cardholder
(including U-point, y not and all co-branded
cards), you can register for "Verified
by VISA" service with your existing BOC
VISA credit card and do not need to apply
for a new BOC VISA Credit Card. |
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| Q |
Can I register several
BOC VISA credit cards for 'MasterCard SecureCode'
service? |
| A |
If you have several BOC VISA credit cards,
you can register all or any of them for "Verified
by VISA" service. |
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| Q |
What browser should
I use for BOC Credit Card 'MasterCard SecureCode'
service? |
| A |
BOC Credit Card "Verified by VISA "
service should be used with either Microsoft
Internet Explorer (Version 5.5 or above) or
Netscape (Version 4.75 or above). |
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| Q |
What software should
I download to get access to BOC Credit Card
'MasterCard SecureCode' service? |
| A |
There is no need to download any software
to access BOC Credit Card "Verified by
VISA " service. |
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| Q |
What is the service
charge to use BOC Credit Card 'MasterCard
SecureCode' service? |
| A |
"Verified by VISA" service is
free of charge. |
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Registration for BOC Credit
Card 'MasterCard SecureCode' service |
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| Q |
How can I register for
BOC Credit Card 'MasterCard SecureCode' service?
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| A |
You can register for "Verified
by VISA " service through BOCI Online
Service, and follow the on-screen instructions
to complete the entire procedure. |
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| Q |
What specifications
are there for the password I use for BOC Credit
Card 'MasterCard SecureCode' ? |
| A |
Your personal password for BOC Credit
Card "Verified by VISA " service
must be between 4 to 12 characters. You
may use letters, numbers, symbols or any
combinations of these, with no space between
each character. |
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| Q |
Should I have the same
password using my BOC VISA Credit Card for
'MasterCard SecureCode'and ATM services ?
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| A |
No,we recommend you use two different passwords
for each service for maximum protection. |
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| Q |
What is the personal
message? Why should this message be set up?
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| A |
When registering for BOC Credit Card
"Verified by VISA " service, you
will be asked to create a Personal Message.
When you shop online, always look for this
personal message in the "Verified by
VISA" password window to ensure that
you're using BOC Credit Card "Verified
by VISA " service. |
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| Q |
After registration,
how long does it take for BOC Credit Card
'MasterCard SecureCode' service to become
activated? |
| A |
Once you have registered, you can use
BOC Credit Card "Verified by VISA "
service. |
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Using 'MasterCard SecureCode'
to shop online |
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| Q |
How do I know that the
online merchant accepts 'MasterCard SecureCode'
service? |
| A |
The online merchants who accept "Verified
by VISA " service will display the
"Verified by VISA " service symbol
at their online stores. Alternatively, you
can check the list of online merchants accepting
"Verified by VISA " service at
www.visa.com.hk. |
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| Q |
How do the online merchants
know that I have registered for BOC Credit
Card 'MasterCard SecureCode' service? |
| A |
The online merchants who accept "Verified
by VISA " service will be able to recognise
that you are a BOC Credit Card "Verified
by Visa" service user from your credit
card number. |
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| Q |
How do I use 'MasterCard
SecureCode' to shop online? |
| A |
When you make a purchase at online merchants
that accept "Verified by VISA "
service and settle the payment with your
BOC VISA Credit Card that has been registered
for "Verified by VISA" service,
the "Verified by VISA " password
window will be displayed automatically.
All you need to do is to check your personal
message in the password window and enter
your personal password to complete the transaction
process. |
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| Q |
If I suspect that someone
has found out or fraudulently obtained my
'MasterCard SecureCode' password, what should
I do? |
| A |
In either case, you should immediately
report the incident to VISA International
or call our 24-hour Customer Services Hotline
at (852) 2853 8828. |
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Others |
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| Q |
I have lost and renewed
my BOC VISA Credit Card. Do I need to register
for 'MasterCard SecureCode' service again?
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| A |
Yes, you have to register the details
of your renewed BOC VISA Credit Card again. |
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| Q |
Can I register my Intown
Virtual Credit Card for 'MasterCard SecureCode'
service? |
| A |
If your Intown Virtual Credit Card is
a VISA card, you can register it for "Verified
by VISA " service. |
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| Q |
What should I do if
I forget my 'MasterCard SecureCode' password? |
| A |
If you forget your password, please
call our 24-hour Customer Services Hotline
at (852) 2853 8828 to reset the password.
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| Q |
Can I change my particulars
under the 'MasterCard SecureCode' service?
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| A |
Simply by clicking "Change Verified
by VISA Registration Profile" at BOCI
Online Service and entering the respective
credit card number and "Verified by
VISA " password, you can change the
relevant information including password,
e-mail address, personal message and preferred
language. |
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